BOOKING

To proceed with your booking please send an email request to our address info@hotelelba.it indicating your name and contact numbers. We will then send you a booking confirmation indicating how you should proceed in order to send a deposit and confirm your booking.

Bookings are considered confirmed only once we receive your DEPOSIT of 30% of your total booking.

Your deposit must be received within 7 working days of your booking. Please indicate the name you have used for your booking and the dates to enable us to identify your booking.

To avoid problems please send us a copy of money transfer you have ordered via email or fax. As soon as we then receive the payment on our account we will send you a confirmation by email with all the relative documentation.

CANCELLATIONS

Should you have to cancel your booking less than 21 days before your arrival we will immediately try to re-sell your booking in order to reimburse your deposit in full.

Should this not be possible the management has the right to keep the full deposit you have paid and could hold you liable for the payment of your full holiday where it can be proven that the period booked was not successfully covered by another booking. It is beneficial to both parties that we try our best to cover cancelled bookings and so we do our utmost to avoid retaining your deposit.

Should you have to change your dates and arrive later than originally booked or depart before your established return date you will be liable to pay the full amount of your holiday unless an agreement with the management has been reached beforehand.

According to data protection laws we would like to inform you that it will be necessary to register your personal identity document details and forward these to the relative authorities. You cannot refuse this specific registration of your details. You can however refuse permission for us to keep your personal address details which we may use for our in house publicity. Your personal details will be stored on computer.